- General & Services
Q: What services are offered on Cinedidact?
A: Cinedidact provides professional in-person cinematography coaching, practical workshops, and instructional sessions. Our services consist exclusively of physical, attendance-based learning experiences and do not involve tangible product deliveries or downloadable digital goods.
Q: Where do the training sessions take place?
A: Full details regarding venue locations, session dates, and timetables are provided on the respective service description page prior to booking confirmation.
- Booking, Pricing, and Taxes
Q: How do I complete a booking for a workshop or coaching session?
A: Bookings are made through our website by selecting your preferred session, providing participant details, and completing checkout. Upon successful payment, a confirmation email with your order summary is issued to your provided email address.
Q: Are taxes included in the displayed prices?
A: Prices on our site are displayed in Euros (€) at checkout. In accordance with international and European regulations, applicable statutory taxes (such as Value Added Tax / VAT where required) are calculated and presented clearly before final order submission.
- Payment Methods & Processing Security
Q: What payment options do you accept?
A: We accept major payment cards, including Visa, Mastercard, and American Express. Digital wallet payment methods including Apple Pay and Google Pay are also supported for checkout convenience.
Q: How is my payment information handled?
A: Payment transactions are transmitted using standard encrypted protocols (TLS/SSL). Card details are processed directly by payment processing infrastructure. Cinedidact does not store or process primary payment card credentials on local servers.
- Cancellations, Refunds, and Rescheduling
Q: What is the cancellation policy for European customers?
A: Under European Union consumer regulations regarding distance contracts for event-based services scheduled for specific dates, standard withdrawal rights apply under defined statutory conditions:
Participant Cancellations: Written cancellation requests must be sent to course@cinedidact.com. Partial refunds or credits may be issued based on the timeframe prior to the session start date, as outlined in our Refund & Cancellation Policy.
Rescheduling by Cinedidact: If a session must be rescheduled or adjusted due to unexpected operational reasons, participants will be provided the option to transfer to an alternative scheduled date or receive a full refund.
Q: How long do refund transactions take to complete?
A: Approved refunds are credited back to the original payment card or payment account within 5 to 10 business days following approval.
- Attendance Requirements
Q: What preparation is required before attending a session?
A: Specific preparation requirements, venue guidelines, and recommended arrangements are communicated via email prior to your scheduled session date. Participants are required to follow local venue rules and safety standards at all times.
Q: Is it possible to transfer my booking to another person?
A: Booking transfers are permitted provided a written notice is submitted to course@cinedidact.com at least 48 hours prior to the session start time.
- Privacy & Contact Details
Q: How is participant data handled?
A: Personal data is collected and processed in accordance with applicable privacy frameworks, including the EU General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA). Please view our Privacy Policy for full details.
Contact Email: course@cinedidact.com
Telephone: +65 8799 1396
Postal Address: 37 Lorong 23 Geylang, #10-02, Yu Li Industrial Building, Singapore 388371