1. General Overview
    This Service Fulfillment Policy outlines the operational procedures, booking steps, and service delivery workflows for in-person cinematography coaching sessions and workshops provided by Cinedidact (“we”, “us”, or “our”) via www.cinedidact.com.

As our offerings consist exclusively of physical, attendance-based instructional sessions, no physical tangible goods or downloadable software products are shipped.

  1. Service Fulfillment Process
    To ensure high-quality preparation and customized instruction for each participant, all sessions follow a structured multi-stage fulfillment process:

Step 1: Request & Quotation
Prospective participants submit an initial enquiry via our website or email to receive a detailed session overview and custom price quotation based on selected modules, duration, and participant requirements.

Step 2: Consultation & Assessment
Prior to confirming any booking, we engage in a direct communication phase to evaluate the participant’s background, learning goals, and schedule. This ensures the coaching scope is aligned with participant requirements.

Step 3: Deposit Payment & Confirmation
Upon mutual agreement on the scope and date, a non-refundable deposit payment (typically 30% to 50% of the total agreed fee) is required to secure the venue and reserve the instructional schedule. Official booking confirmation is sent via email upon successful deposit receipt.

Step 4: Service Delivery & Final Balance Payment
The scheduled in-person coaching session or workshop takes place at the designated venue. The remaining final balance payment is due prior to or on the final day of the completed session series, as specified in the booking agreement.

  1. Service Timeline and Fulfillment Duration
    Standard Fulfillment Timeline: The total duration from initial assessment to final session completion typically ranges between 7 to 30 business days, depending on venue availability, participant scheduling preference, and session duration.

Custom Schedules: For multi-part workshop series, specific delivery dates are outlined in the customized booking agreement issued during the consultation stage.

  1. Rescheduling and Modifications
    Participant Request: Requests to reschedule a booked session must be submitted in writing to course@cinedidact.com at least 7 business days prior to the agreed session date, subject to venue availability and scheduling capacity.

Operator Request: If unforeseen circumstances necessitate a schedule change on our part, we will contact you immediately to arrange a mutually agreed alternative session timeframe.

  1. Contact Information
    For questions regarding booking schedules, quotations, or service fulfillment, please contact us at:

Official Contact Email: course@cinedidact.com

Telephone: +65 8799 1396

Address: 37 Lorong 23 Geylang, #10-02, Yu Li Industrial Building, Singapore 388371